When I back, how do I choose which plush I want?
Once the campaign is done, you will receive a survey that will ask you which plushes you would like shipped to you. If the plush is unlocked, then it is available for you to choose.
Last updated: August 04, 2016 09:54
The prototype has [insert issue here] wrong!!
Keep in mind that I will not approve production until the prototype is 100% to my standards! Sometimes, colors will look off since they are low res photos taken from the factory. Once I receive the plush and notice issues like color, shape.etc, I will notify the factory to make changes before they produce the plushes. Prototypes are rarely 100% correct the first time! :)
Last updated: August 04, 2016 09:57
When I back, how do I choose which plush I want?
Once the campaign is done, you will receive a survey that will ask you which plushes you would like shipped to you. If the plush is unlocked, then it is available for you to choose. Last updated: Thu, Aug 4 2016 12:54 pm EDT
Do I still answer the survey provided by Kickstarter
You can, if you want to, but the survey here at Backer Kit is the correct survey since the KS survey has errors. Please complete the Backer Kit survey in order to choose which items you backed for.
Current Estimated Shipping Date: November 2016
Last Updated At: 09/16/16What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.